Frequently Asked Questions

1. Packaging:

     Domestic orders are packed with Thick Carton Box, Hays and Paper wrap to avoid transit Damages.

     International orders are packed with Thick Carton Box, Shredded Paper and Plastic wrap to avoid transit Damages.

     All Packages are Insured via Marine Insurance Policy.

     If Any Dolls damaged during transit, we will send a replacement for that

2. Shipping Policy

     1.How Shipping Charge is calculated

             Based on Your Cart Items Wight and Delivery Address Shipping charge will be calculated and Notified during checkout process.

     2.Why Shipping charge Varies

            Clay items are too Heavy and Paper Mache items are larger, So Package will have weight of minimum 10kg to 50 kg, That’s why shipping charge is varies

     3.Which Courier Will Deliver My Order

             We use a network of trustworthy partners based on their speed to pick package from us.

    4.How Many Days will take to Delivery

             Dispatched Within   2 business Days

             South Region         4 Business Days

             North Region          7 Business Days

             International          3 to 7 business days

Note : Expected Delivery Days is notified during checkout process. Some Delay may occur due to Bad weather, Transport delays, political disruptions and other unforeseen circumstances,

3. How to Place an order?

      1. Browse by Category  and Click, ’Add to cart’’ button.

      2. Choose between continue shopping, if you would like to add more items or checkout if you are done with the shopping.

      3. Create an account by registering or you can also proceed by entering your email id   

      4. Carefully enter your shipping address

      5. Shipping charges will be calculated automatically based on the Product size, weight and delivery address

      6. You can make payment by selecting PayUmoney or Instamojo payment Gateway using Debit card Credit Card or Internet banking.

                   YOUR ORDER IS PLACED!!!

      7.You will now receive a confirmation mail and a SMS from Team Rainbow Art Gallery

      8.You can check Order history in ‘My Account’ in case you had logged into your account while placing the Order.

            Note:Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful?  Our available customer care executive at +91-9600465808.

4. I have placed my Order! What's next?

          1. Payment Accepted          : Your Order Is Conformed and Payment got transferred.

          2. Preparation in progress :   Your order is under process.

          3. Shipped                                :   Your Order is handover-ed  to courier partner  and track through tracking url

          4. Delivered.                           :  As per the Tracking Number Your order got delivered.

5. Preorder

      All Dolls are all sale in Navarathri Season Only, all other days we will have less stock only.

      You can preorder required items through email( to avoid seasonal urgent


6. How to track my order?

        Once your order is shipped, you can track through My Account  -> My order -> Order details 

7. Is other Country Credit Cards Acceptable?

        Yes. We accept most of the credit cards issues across worldwide

8. Return

           Product returns are acceptable for defective / damaged / wrong products delivered.

9. Cancelation        

                Orders can be cancelled before dispatch only.

                Please Contact Our Customer care for Cancellation.

                Once You have confirmed the cancellation. Your Payment will be refunded within 48 hours.(3% Payment Gateway Charges are Applicable)

10. Is there any Tax to be paid on delivery – Domestic and International?

                If Customs Duty or Municipality Tax is Applicable in your Delivery location, Same has to be paid by customer Only.


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